Shipping Policy

At AL Ghurabah, we aim to provide our customers a smooth and efficient delivery experience. Please review our shipping policy below.

1. Shipping Locations

We ship worldwide, except for Pakistan.

2. Shipping Methods

Our products are shipped via third-party service providers. If these providers do not offer delivery to your location, we will use Speed Post to ensure your order reaches you. Parcels can be delayed or returned for an incorrect address, unreachable customer, or other uncontrollable factors.

3. Processing Time

Orders are processed within 3 to 5 days before they are shipped.

4. Delivery Time

• For Indian Customers: Delivery is typically 7 to 10 days after dispatch.
• For International Customers: Delivery is typically 15 to 25 days after dispatch.

5. Order Tracking

Customers will receive their tracking ID via WhatsApp using the contact number provided when placing the order.

6. Shipping Restrictions

There are no specific shipping restrictions.

7. Lost or Damaged Packages

We will provide a full refund if your product does not reach you. For deliveries made by Speed Post, please check with your local postman or post office if any issues arise.

8. Returns and Exchanges

Returns and exchanges are handled according to our return policy. Customers are responsible for return shipping costs unless the return is due to a fault on our part.

9. Contact Us

For any shipping-related queries, please reach out to us:

📞 Phone: 9149476566
📧 Email: support@alghurabah.com
📍 Address: Budshah Nagar, Natipora, Srinagar, 190015